Our product replacement process

If your product is not performing as expected or you believe that your product has not arrived in a viable state, our technical support team can advise you on best practices for product use, or if needed, arrange for a replacement product. 

Please note that we may have to contact our suppliers for product replacement requests, in order to gain an understanding of lead times and an expected delivery date for your replacement. 

To request a replacement, please submit a support request here and select ‘Replacement Request’ from the dropdown menu. Alternatively, you can email us at support@sanbio.nl, or call us on +31 413 251115.